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This is an account collections position for the Bank. This position reports to the Director of Lending. The incumbent will comply with the Bank Secrecy Act (BSA), the Office of Foreign Assets Control (OFAC), the USA PATRIOT ACT (CIP), Customer Due Diligence (CDD), including reporting suspicious activities to the BSA Department as well as other banking and company regulations and rules.

Responsibilities, Duties & Accountabilities

• Participates in the collection process to ensure proper research, contact of delinquent customers and effective and efficient use of resources; make phone calls, outside calls and meets with customers to resolve problems and assist in bringing loans current. This will require discretion and independent judgement when working with customers to bring loans current. This includes past due Commercial Loans as well as Mortgage and Installment loans past due >15 days. In addition, responsible for repossessing collateral, as necessary;
• Oversees ongoing communications by the department for overdrawn deposit account customers; Responsible for contacting overdrawn deposit account customers and maintaining those accounts;
• Reviews the delinquent loan status for the bank; ensures timely and updated reporting for leadership;
• Assists with activities related to repossessions or foreclosures of delinquent accounts determined to be non-resolvable, ensuring that all proper documentation is accounted for and all data are properly entered; providing routine reports and updates to leadership and the delinquency committee;
• Performs duties related to repossessed collateral and foreclosed properties for proper management i.e.: regular inspections, as well as tax and insurance payments;
• Prepares reports pertaining to loan delinquency for the Board of Directors;
• Participates in the development of collection policies and procedures for foreclosure, credit for payment of delinquent accounts, and other default procedures; Applies appropriate use of external resources and routinely utilizes cost-saving methods;
• Collaborates with team members to support successful collections practices and processes;
• Contributes to the Loan Department, attending established meetings, working with others to accomplish bank goals by monitoring self-performance and following approved action plans;
• As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities and represent the bank at external events;
• Other duties as assigned.

Required Qualifications

• Bachelors’ Degree in Business Administration, Management, Finance or related field. College courses combined with relevant banking management experience will be considered.
• Preferred experience working in banking and collections; Demonstrated understanding of Bank Card system and delinquency.
• Demonstrated proficient computer skills, preferably working with Microsoft Office products, office systems and programs, and the ability to successfully navigate and maintain current knowledge and skills working with technology.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and meeting deadlines in a fast-paced environment.
• Demonstrated adaptability and willingness to learn: In an ever-changing and evolving world of banking in our community, this position requires an eagerness to adapt to those changes and the initiative to learn outside of daily parameters.
• The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.
• Attention to Detail: Ability to achieve thoroughness and accuracy when accomplishing a task.
• Demonstrated ability to Problem Solve: The incumbent must be able to use a variety of resources and strategies to find resolutions to challenges.
• Demonstrated ability to maintain confidentiality and use discretion in working with private, sensitive and other highly confidential information.
• Demonstrated experience to tactfully and professionally address concerns and complaints, and ability to adjust quickly to different work situations, while maintaining composure under pressure.
• Demonstrated ability to work independently and within a team-setting, maintaining professional and effective work relationships with management and team mates
• Maintains regular and routine attendance and punctuality

Community Bank supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individual s on the basis of race, gender, color, religion, national origin, age, sexual orientation, disability, veteran status or other classification protected by law.

Career Details

The Customer Service Specialist (CSS) I is responsible for directly servicing customer’s needs. This will include maintaining a cash drawer and processing transactions. A CSS I will offer a high-level of customer service. They should be familiar with bank products and services and be able to refer customers to specific departments. The position complies with all bank policies and procedures, the Bank Secrecy Act (BSA), the Office of Foreign Assets Control (OFAC), USA PATRIOT ACT (CIP), Customer Due Diligence (CDD), including reporting suspicious activities to the BSA Department as well as other banking and company regulations and rules.

Responsibilities, Accountabilities, and Duties

• Provide a high-level of customer service to all customers.

• Maintain accurate, balanced cash drawer on a routine basis.

• Complete customer transactions efficiently and accurately while complying with the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and USA Patriot Act. The Customer Service Specialist accurately completes Currency Transaction Reports (CTR) and reports Suspicious Activities to the BSA Officer.

• Maintain current knowledge of bank products and services. Must be able to assist customers with basic questions regarding the bank’s services and products.

• Satisfactorily meets qualified referral goals, and actively participates in overall bank sales goals.

• Flexibility to work various hours at any of our branches.

• Ability to back up the Customer Service Special II responsibilities in their absence.

Qualifications

• Minimum of High School Diploma or Equivalent

• Experience in banking or handling cash transactions

• Minimum one-year work experience as a bank teller or in a related area of banking is preferred

• Demonstrated computer skills, preferably working with Microsoft Office products, office systems and programs, and the ability to successfully navigate and maintain current knowledge and skills working with technology

• Demonstrated satisfactory verbal and written communication skills

• Ability to maintain regular and routine attendance and punctuality

• Ability to lift 25 pounds

Community Bank supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, disability, veteran status or other classification protected by law.